Privacy Policy
Formaé Fold Ltd
Registered Address: 37 Nork Way, Banstead, SM7 1PB, United Kingdom
Formaé Fold Ltd (“Formae Fold,” “we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
The Formaé Fold website and store are hosted on Squarespace, which provides the platform that allows us to sell our products and services to you. Payments are processed securely through Squarespace Payments, powered by Stripe. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using and accessing the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our Services, we may collect the following personal information:
Contact details: name, address, billing address, shipping address, phone number, and email.
Financial information: payment card details, transaction details, payment confirmations.
Account information: usernames, passwords, preferences, and settings (if you create an account).
Transaction information: items viewed, added to cart, purchased, returned, or exchanged.
Communications: messages and inquiries you send us.
Device information: IP address, browser type, device identifiers.
Usage information: how and when you interact with our Services.
How We Use Your Information
We use your personal information to:
Provide, process, and improve the Services, including fulfilling orders, processing payments, arranging shipping, and handling returns.
Communicate with you, including customer support and updates.
Send marketing and promotional communications (where you have consented, or as permitted by law).
Ensure security and prevent fraud.
Comply with legal obligations.
How We Disclose Information
We may share your personal information with:
Squarespace (our website host and commerce provider).
Stripe (via Squarespace Payments) for secure payment processing.
Service providers who support our operations (e.g. shipping providers, IT management).
Marketing partners to deliver relevant advertising and promotions.
Legal authorities, where required by law.
Relationship with Squarespace & Stripe
Our Services are hosted on Squarespace, and payments are handled by Squarespace Payments powered by Stripe. These third parties may collect and process your personal information in accordance with their own privacy policies.
You can learn more about how they use your data here:
Squarespace Privacy Policy
Data Retention & Security
We keep your personal information only as long as necessary to provide the Services and meet legal obligations. We maintain appropriate safeguards to protect your data, but no system can guarantee complete security.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or request portability of your personal information. You may also object to certain processing, restrict processing, or withdraw consent where applicable.
To exercise your rights, please contact us using the details below.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect information from individuals under the age of 16.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices or for legal and regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: hello@formaefold.com
Address: Formae Fold Ltd, 37 Nork Way, Banstead, SM7 1PB, United Kingdom
For the purposes of applicable data protection law, Formae Fold Ltd is the data controller of your personal information.