Terms of Service

Formaé Fold Ltd
Registered Address: 37 Nork Way, Banstead, SM7 1PB, United Kingdom
Company Registration Number: 16663281

OVERVIEW

This website is operated by Formaé Fold Ltd (“Formae Fold”, “we”, “us” and “our”). Throughout the site, the terms “we”, “us” and “our” refer to Formaé Fold Ltd. Formaé Fold offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use the Services.

Any new features or tools added to the store will also be subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. Your continued use constitutes acceptance of those changes.

Our store is hosted on Squarespace, which provides us with the online e-commerce platform that allows us to sell our products and Services. Payments are processed securely through Squarespace Payments powered by Stripe.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence, or you have given consent for any of your minor dependents to use this site. You may not use our products for any unlawful purpose or in violation of applicable laws. Any breach will result in termination of Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason. Content (excluding credit card information) may be transferred unencrypted across networks to conform to technical requirements. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information available on this site is not accurate, complete or current. Content is provided for general information only and should not be relied upon as the sole basis for decision making.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for products are subject to change without notice. We may modify or discontinue Services at any time without liability.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online. These may have limited quantities and are subject to our Refund Policy. Colours and images displayed are as accurate as possible but may vary by screen. We reserve the right to limit sales, quantities, or discontinue any product at any time.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. You agree to provide accurate and current account and billing information.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools without monitoring or control. Use of such tools is at your own risk and subject to third-party terms.

SECTION 8 – THIRD-PARTY LINKS

Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for third-party content, products, or services. Please review their policies before use.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

By submitting ideas, comments, or materials to us, you grant us unrestricted rights to use and publish them. We are not obliged to maintain confidentiality or provide compensation. You are responsible for ensuring your submissions do not infringe rights or contain unlawful content.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site containing typographical errors, inaccuracies or omissions. We reserve the right to correct and update information or cancel orders if necessary, without prior notice.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content for unlawful purposes, infringing rights, harassment, spreading malware, spamming, scraping, obscene purposes, or interfering with security features. We may terminate use for violations.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free use of the Services. All products and Services are provided “as is” without warranties of any kind. Formae Fold Ltd shall not be liable for indirect, incidental, or consequential damages arising from use of the Services or products.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Formae Fold Ltd, its officers, directors, employees, affiliates, and service providers from any claim or demand arising from your breach of these Terms.

SECTION 15 – SEVERABILITY

If any provision is determined unenforceable, the remainder of the Terms shall remain valid.

SECTION 16 – TERMINATION

These Terms are effective unless terminated by either party. We may terminate if you fail to comply, and you will remain liable for amounts due.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with our policies, constitute the entire agreement between you and Formae Fold Ltd.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of England and Wales.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the latest Terms at any time. We reserve the right to update or replace any part by posting changes to our website. Continued use constitutes acceptance.

SECTION 20 – COMPLAINTS PROCEDURE

  • Get in touch: Email hello@formaefold.com with details of your complaint and order number.

  • Acknowledgement: We will confirm receipt within 3 business days.

  • Investigation: We will investigate thoroughly, reviewing order history and communication.

  • Resolution: We aim to resolve complaints within 7 business days, keeping you updated if more time is required.

  • Escalation: If you are unsatisfied, you may request an escalation to a supervisor.

SECTION 21 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

Email: hello@formaefold.com
Address: Formaé Fold Ltd, 37 Nork Way, Banstead, SM7 1PB, United Kingdom